Refund Policy

1. Overview

At Graylight Creative, we strive to provide exceptional AI-powered marketing services. This Refund Policy outlines the circumstances under which refunds may be issued for subscription fees and coin purchases.

By purchasing a subscription or coins, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Subscription Refunds

2.1 30-Day Money-Back Guarantee (New Customers)

Eligibility Requirements:

• You must be a first-time subscriber (not applicable to renewals or reactivations)
• Request must be made within 30 days of your initial subscription purchase
• You must not have violated our Terms of Service
• Refund requests must be submitted to support@graylightcreative.com

2.2 Subscription Renewals

Subscription renewals are generally non-refundable. We encourage you to cancel your subscription before the renewal date if you do not wish to continue. Cancellation can be done at any time through your account settings, and you will retain access until the end of your current billing period.

2.3 Exceptional Circumstances

We may consider refunds for subscription renewals in exceptional circumstances, including:

• Technical Issues: Extended service outages or technical problems preventing service use
• Billing Errors: Incorrect charges or duplicate payments
• Service Changes: Major feature removals or significant service degradation

Refund decisions for exceptional circumstances are made at our sole discretion and require review by our support team.

2.4 Partial Refunds

We do not provide pro-rated or partial refunds for unused portions of a subscription period. If you cancel your subscription, you will retain access to paid features until the end of your current billing period.

3. Coin Purchase Refunds

3.1 Non-Refundable Policy

3.2 Exceptions for Coin Refunds

We may issue refunds for coin purchases only in the following situations:

• Duplicate Purchase: If you were charged twice for the same coin purchase
• Technical Error: If coins were not credited to your account due to a system error
• Unauthorized Transaction: If your payment method was used without your authorization (subject to verification)

Refund requests for coins must be submitted within 7 days of the purchase and require verification of the issue.

3.3 Spent Coins

Coins that have been spent (used to access features, generate content, etc.) are not eligible for refund under any circumstances. Only unspent coins may be considered for refund in exceptional cases.

4. Refund Process

4.1 How to Request a Refund

4.2 Information Required

When requesting a refund, please provide:

• Your account email address
• Transaction date and amount
• Transaction ID or receipt (if available)
• Detailed reason for the refund request
• Any supporting documentation or screenshots

4.3 Processing Time

Once a refund is approved, it will be processed to your original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

4.4 Refund Method

Refunds are issued to the original payment method used for the purchase. We do not provide refunds through alternative methods (e.g., cash, check, or different credit cards).

5. Cancellations

5.1 Subscription Cancellation

You can cancel your subscription at any time through your account settings:

• Log in to your account
• Navigate to Dashboard → Billing
• Click "Cancel Subscription"
• Confirm cancellation

Upon cancellation, you will retain access to paid features until the end of your current billing period. No further charges will be made after cancellation.

5.2 Reactivation

If you cancel your subscription and wish to reactivate it, you can do so at any time. However, the 30-day money-back guarantee applies only to first-time subscriptions and will not be available for reactivations.

6. Chargebacks and Disputes

6.1 Chargeback Policy

We strongly encourage you to contact us at support@graylightcreative.com before initiating a chargeback. Most billing issues can be resolved quickly and amicably.

6.2 Fraudulent Chargebacks

Fraudulent chargebacks (filing a chargeback for services received) may result in:

• Immediate account termination
• Permanent ban from our services
• Reporting to credit agencies (where applicable)
• Legal action to recover losses and fees

7. Service Termination by Graylight Creative

If we terminate your account for violation of our Terms of Service, you are not eligible for any refund of subscription fees or coin balances. Termination due to Terms of Service violations forfeits all rights to refunds.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

Changes to this policy will not affect refund eligibility for purchases made before the change, unless required by law.

9. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us: